Commerce Disclosure
Legal Name
FaceWhite Co., Ltd.
Address
Kowa Building, 7F 2-8-26, Takadanobaba, Shinjuku-ku, Tokyo 169-0075, Japan
Phone number
+81 03-4363-9389
Email address
Head of Operations
Lucy
Additional fees
Shipping fees:
- For a single order under $29.99, the standard shipping fee will be $25.
- For a single order between $30 and $69.99, the discounted shipping fee will be $20.
- For a single order over $70, free shipping will be offered.
Exchanges & Returns Policy
If your product has wrong items, missing parts, serious quality problems, or is damaged during transition, please contact us and we will be happy to help you solve it within 15 days of delivery.
Shipping cost is NOT refundable for any returned orders or packages.
To start a return, you can contact us at omo-merch@facewhite.net. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns must be returned back to us within 5 days of the return request.
You can always contact us for any return questions at omo-merch@facewhite.net
Certain types of items cannot be returned, please see below for some examples of items that we do not accept. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
List of items that we do not accept:
- Clothing related, including tops, bottoms, hats, socks, belts andso
- Direct contact with food ordrink related, including sulated flasks, mugs, plates, bowls, cutlery and so on.
- Return on sale items
- Return on gift cards
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds：We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
DURING REGULAR SEASON: For items are all in stock and ready to ship, the shipping time will be 7-12 business days. This excludes weekends and holidays. You will receive an email notification once the order has shipped.
DURING HOLIDAY SEASON (NOV - DEC): For items are all in stock and ready to ship, the shipping time will be 15-20 business days. This excludes weekends and holidays (Thanksgiving, Black Friday, and Christmas Day). You will receive an email notification once the order has shipped.
Credit card and Paypal payments are processed immediately.
Amounts listed on each product page.